At Room Noir, every artwork is produced specifically for your order. Our prints and other physical products are fulfilled through professional print and production partners, including Printful and theprintspace. Because many of our products are made to order, we have a limited return policy designed to protect the quality and integrity of each piece while making sure customers are taken care of when something goes wrong.
Room Noir is the seller of all products purchased through our website. All questions regarding orders, returns, refunds, replacements, damaged products, delivery issues, or other customer service matters must be handled directly with Room Noir.
Please do not contact our printing or fulfillment partners directly. They fulfill orders on behalf of Room Noir and cannot process refunds or other customer requests directly.
Most Room Noir artwork is produced to order rather than held as traditional inventory. This allows us to offer a broader selection of artwork, print sizes, papers, and editions without maintaining large quantities of finished products.
Because products are made specifically for each order, we generally do not accept returns or exchanges simply because a customer changes their mind, orders the wrong size, selects the wrong product, or decides that they no longer want the artwork.
Please review the artwork, product description, dimensions, available options, and shipping information carefully before placing an order.
If your order arrives damaged, defective, misprinted, or otherwise does not match what you ordered, contact Room Noir and we will work with you to resolve the issue.
Qualifying issues may include:
Damage that occurred during production or shipping
Significant printing or manufacturing defects
Incorrect artwork
Incorrect size or product
Significant printing errors, such as incorrect placement or colors
An order that is confirmed lost during transit
Depending on the circumstances, Room Noir may provide a replacement at no additional cost or issue a refund.
We may ask you to provide clear photographs of the product, packaging, shipping label, or other evidence so that we can properly document and evaluate the issue with our fulfillment partner.
For damaged products, please keep the original packaging until we have reviewed your claim. In some circumstances, we may request that the product be returned before a replacement or refund is completed.
Please contact Room Noir within 30 days of delivery if your order arrives damaged, defective, incorrect, or misprinted.
For orders that have been lost in transit, please contact us within 30 days of the estimated delivery date.
When contacting us, include your order number and a description of the problem. Photographs are strongly recommended for damaged, defective, or incorrectly produced products.
The sooner an issue is reported, the sooner we can work with our fulfillment partner to determine the appropriate resolution.
When a problem is determined to be the responsibility of Room Noir or our production and fulfillment process, we will generally provide one of the following resolutions:
A replacement of the affected product at no additional cost.
A refund to the original payment method.
Another resolution agreed upon by Room Noir and the customer.
Our goal is to make sure that the artwork you receive meets the quality and specifications represented on the Room Noir website.
For qualifying production or fulfillment issues, Room Noir will cover reasonable replacement and shipping costs.
Because our products are generally produced specifically for each order, we do not normally accept returns or issue refunds when:
You change your mind after placing an order.
You decide you no longer want the artwork.
You order the wrong size.
You select the wrong paper, product, or format.
You order the wrong product.
You provide incorrect information when placing your order.
If you discover an error immediately after placing an order, contact Room Noir as soon as possible. We may be able to make changes or cancel the order before production begins, but this cannot be guaranteed.
Once production has started, changes or cancellations may no longer be possible.
Customers are responsible for providing an accurate and complete shipping address during checkout.
If an order is returned because an incorrect, incomplete, or undeliverable address was provided, additional shipping charges may apply if the order needs to be produced or shipped again.
If you notice an address error after placing your order, contact Room Noir immediately. We will make reasonable efforts to correct the address before the order enters production or ships, but we cannot guarantee that changes will be possible.
If your order does not arrive within the expected delivery period, contact Room Noir so that we can investigate the shipment.
If the carrier confirms that the package was lost in transit, Room Noir will work with our fulfillment partner to arrange an appropriate resolution, which may include a replacement or refund.
A tracking status showing that a package was successfully delivered does not automatically qualify an order for a free replacement or refund. We may ask you to verify the delivery address and check with the carrier or local delivery service before determining the appropriate resolution.
A package may be returned to the fulfillment facility because of an incorrect address, an unclaimed package, customs issues, refusal of delivery, or other delivery problems.
If this occurs, contact Room Noir and we will determine the available options.
Additional shipping or production charges may apply when a package must be reshipped because of an incorrect address, failure to claim the package, refusal of delivery, or another issue that was not caused by Room Noir or our fulfillment partner.
Fine art photography is reproduced using professional printing processes, and differences can occur between a digital display and a physical print.
Variations in color, contrast, brightness, paper texture, and appearance may occur because of differences between individual monitors, screens, lighting conditions, viewing environments, and printing processes.
Minor variations that fall within normal professional printing tolerances do not necessarily constitute a defect.
Room Noir will, however, address significant printing errors or defects that materially affect the artwork.
For limited edition artwork, each print is produced according to the specifications of its individual edition.
A replacement for a damaged or defective limited edition print will be handled according to the availability and status of that edition. When a replacement cannot reasonably be provided, Room Noir may provide a refund or another appropriate resolution.
A replacement does not create an additional edition number and does not increase the stated edition size.
When a refund is approved, Room Noir will issue the refund to the original payment method used for the purchase whenever reasonably possible.
The time required for the refund to appear in your account depends on your payment provider, bank, or card issuer and is outside the control of Room Noir.
Unless otherwise required by applicable law, refunds are limited to the amount actually paid for the affected product and applicable shipping charges associated with a qualifying fulfillment or production error.
International customers are responsible for providing accurate delivery information and complying with applicable customs requirements.
Customs duties, import taxes, brokerage fees, or other charges imposed by a destination country may be the responsibility of the customer unless otherwise stated at checkout.
Orders that are delayed, refused, or returned because of unpaid customs charges may not qualify for a refund.
All requests must be submitted directly to Room Noir.
Please include:
Your order number
The name used for the order
A description of the issue
Photographs of the product and packaging when applicable
Any relevant shipping or tracking information
Room Noir will review the request and determine the appropriate resolution.
Contact:
info@roomnoir.com
Room Noir is committed to producing and delivering artwork that meets the quality represented on our website.
Our production partners, including Printful and theprintspace, provide the printing and fulfillment infrastructure behind certain Room Noir products. However, your purchase agreement is with Room Noir.
If something goes wrong with your order, you do not need to determine which company produced or shipped your artwork. Contact Room Noir and we will handle the matter with the appropriate production or fulfillment partner on your behalf.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Room Noir reserves the right to update this policy as our products, fulfillment processes, and applicable requirements change. The policy in effect at the time of purchase will generally apply to that order, except where a different policy is required by applicable law.
Collect limited edition works from The Room Noir Project, an ongoing exploration of beauty, identity, desire, and human expression through photography, film, and visual storytelling.
Currently exploring San Antonio, TX. Want to shoot? Contact us at info@roomnoir.com
